Returns & refunds.

This policy is a working draft pending final legal and operational approval.

Food products

For food safety, opened food products cannot be returned. If an item arrives damaged, incorrect or past its best-before date, contact us within 48 hours of delivery with your order reference and a photo.

Replacements and refunds

Once a reported issue is confirmed, we will offer a replacement or a refund to the original payment method or bank account.

Cancellations

Orders can be cancelled before dispatch. Contact the team as soon as possible with your order reference.

Other businesses

Apparel, produce and property enquiries follow the terms of the relevant Kelsey Greene business, shared at the point of enquiry.